Purchases and support

Refund Policy

Effective 2026-08-19

Grant Agreement Decoder Advanced Analysis is a one-time purchase of a digital software and assisted analysis service.

This policy is published by ToolParcel, the product's public seller and operator brand.

Payment and refund handling

Payments are processed by Paddle as Merchant of Record. Refund eligibility and processing are subject to Paddle's applicable buyer and refund rules, together with any mandatory consumer rights that apply.

Review Paddle's current Buyer Refund Policy for details and request options.

Product or delivery problems

If you experience a product or report-delivery problem, contact support@toolparcel.com or call +86 186 0055 9288. We will help investigate legitimate payment or delivery issues and assist with Paddle refund requests where appropriate.

Consumer rights

Nothing in this policy limits any non-waivable statutory consumer rights.